My 79-year-old father recently bought a new Windows 10 laptop, upgrading from an earlier version of Windows, and he needed my help setting up several basic functions of the laptop, such as email, Office, and file storage. Problem is, I live five hours away from him, and troubleshooting over phone calls only caused frustration…for both of us! After my plea of HELP! to several PLCs, I learned about Windows Quick Assist….and my dad and I couldn’t be happier. What a super easy way to help troubleshoot from a distance! I request access to his laptop and give him the code over the phone. He accepts my request and we’re working together…while apart!
Start with the user wanting to provide help. Open Quick Assist on your device and Under Give Assistance, select Assist Another Person. The program will provide a code that you can then share with the user who needs help. Be aware, the code does expire. You have options to copy the code, email the code, etc. You can also just make note and call or text the code to the other user.
The end user will also search for Quick Assist. Under Get Assistance, enter the code you received and select Share Screen. You are then ready to begin working.
Ideas for implementation:
- Use Windows Quick Assist to help troubleshoot a college-aged child’s computer from a distance.
- Windows Quick Assist can be used in a large school district to help expediate the troubleshooting process when in-person repairs/assists require driving time.
- Tech teams can use Windows Quick Assist to help troubleshoot student or teacher devices during remote instruction.
Check out this website to learn even more about using Windows Quick Assist to help with remote troubleshooting: https://support.microsoft.com/en-us/help/4026516/windows-quick-assist-remote-connection
Contributor: Diana McGhee
A veteran educator, Diana is currently the Director of Technology and Information for the Fort Thomas Independent Schools, a high-performing school district in Kentucky. She began her teaching career in 1985 and has basically grown up with technology
Follow Diana on Twitter: @dmmcghee